This policy explains how refunds and cancellations work for paid tiers on Voyae Planner (planvoyae.com), operated by Opti Flo Apps. It should be read alongside our Terms of Service.
1. What you're paying for
Voyae Planner's paid tiers (£19 or £35) are one-off payments, tied to a single event. Payment unlocks the features of that tier for the event page for as long as the page remains live. There is no subscription and no recurring charge.
2. Your right to cancel
Because Voyae Planner is a digital service that you get access to immediately on payment, by upgrading you agree that the service begins right away, and you acknowledge that this means your standard 14-day cancellation right under the UK Consumer Contracts Regulations 2013 is waived once the tier has been unlocked and used to access paid features.
If you upgrade by mistake, or change your mind before you've used any paid features on the event, contact us at admin@optiflo.app within 48 hours of payment and we'll issue a full refund.
3. Refunds after the tier has been used
Once you've used the paid features of your tier (for example, invited guests beyond the free tier's limit, or unlocked itinerary or gallery features), payments are generally non-refundable. This reflects the fact that the value of the tier, unlocking your event for real guests, has already been delivered.
We understand things go wrong sometimes. If you believe there's a genuine problem with the service itself, such as a bug that prevented you from using what you paid for, contact us and we'll look into it and offer a refund at our discretion if that's the case.
4. Trip cancellations
If the underlying trip is cancelled or doesn't go ahead, that doesn't automatically entitle you to a refund, since Voyae Planner's role is to provide the planning tool, not the trip itself. If your trip is cancelled shortly after you upgraded and before the paid features were meaningfully used, contact us and we'll consider it on a case-by-case basis.
5. Guest no-shows and payment disputes between guests
Voyae Planner doesn't process, hold, or guarantee any payments between organisers and guests for the trip itself (for example, guests paying their share of accommodation). We are not responsible for guest no-shows, non-payment between guests, or any dispute about money owed between an organiser and their guests. Our refund policy covers only what you paid us for your Voyae Planner tier.
6. How to request a refund
Email admin@optiflo.app with your event name and the email address used to pay. We aim to respond within 3 working days and, where a refund is approved, to process it within 5 to 10 working days back to your original payment method via Stripe.
7. Chargebacks
If you raise a chargeback with your card provider instead of contacting us first, we may pause or suspend the affected event page while the dispute is investigated. We'd always rather sort it out directly, so please reach out to us first.
8. Changes to this policy
We may update this policy from time to time. If we make material changes, we'll update the "last updated" date above.
9. Contact us
Opti Flo Apps
Email: admin@optiflo.app
Address: SIU Offices, 4-6 Greatorex Street, London, E1 5NF, United Kingdom